🛍️ HanStyle Refund & Exchange Policy


HanStyle is committed to providing high-quality Korean lifestyle products and meal kits. If you are not satisfied with your purchase, we are here to help you.

📩 How to Request a Refund or Exchange

  • Please request within 7 days of receiving your order.
  • Send the following information to our customer service email:
    • Order number
    • Product name & quantity
    • Photos or videos showing the issue
    • Your preferred solution (Refund or Exchange)

📦 Return & Exchange Conditions

Food Products

  • Returns are not accepted for personal taste or preference reasons due to hygiene and safety.
  • Exceptions: damaged, expired, or wrongly delivered items.
  • Color, taste, or minor appearance issues are not valid reasons for return.

Kitchen & Lifestyle Products

  • Products with defects or incorrect deliveries are eligible for refund or exchange.
  • Returns for personal reasons are possible, but shipping costs are the customer’s responsibility.

🚚 Shipping Costs

  • HanStyle covers shipping costs for defective or incorrect items.
  • Customers cover shipping costs for returns due to personal reasons.
  • We provide transparent and fair shipping rates instead of hiding costs within product prices to reduce customer burden.

    HanStyle covers shipping costs for defective or incorrect items.  
    Customers cover shipping costs for returns due to personal reasons.  
    **Customers are also responsible for a $15 restocking fee in such cases.**  

     

💰 Refund Process

  • Refunds are processed within 5–7 business days after receiving the returned item.
  • Used or opened products are not refundable.
  • Please provide a tracking number for returned packages.

📦 Order Tracking & Customs Notice

  • You can track your orders via email notifications and the My Orders section on our website.
  • Delivery delays or restrictions may occur depending on local customs regulations.